ONLINE PURCHASES AT www.lashadvance.com.au

Our Returns Policy is in accordance with the Australian Consumer Law and is overseen by the Australian Competition & Consumer Commission.

Faulty & Incorrect Items
If you believe you have received a faulty or incorrect item, please contact us within 20 days of receipt of your order and provide as much detail as possible, including photos, so that we can quickly and thoroughly investigate your claim.

• We will offer a replacement or refund depending on the situation and severity of the defect.

• Shipping on all returns (except those deemed faulty or incorrect) is at the customer's expense. Where an item is confirmed faulty or does not match its description, Lash Advance will cover reasonable return shipping costs.

For more information on your consumer rights, visit ACCC Consumer Rights Guarantees.

Change of Mind Returns
If you wish to return or exchange a product for reasons other than a fault or defect — such as ordering the wrong item or simply no longer needing it — you may do so within 20 days of delivery, provided the item is unopened and unused.

• A restocking fee of 15% of the product value will apply.

• Items must be unopened, unused, and in original packaging with all labels and tags attached.

• Return shipping costs are at the customer's expense.

Important Information

• Please contact us by email (info@lashadvance.com.au) before sending any return. If you do not contact us first, the product will be discarded and no refund will be given.

• Returned item(s) must include a postal tracking number, and products must be sufficiently protected from damage.

• Lash Advance is not responsible for any items lost or damaged in transit.

• The customer must provide proof of purchase.

• Please do not dispose of packaging until you are certain the item(s) are not defective.

Non-Returnable Items

• Personal care items that have been opened or used, unless faulty.

• Items that have been used and do not have a quality issue.

Refunds
All refunds will be credited back to the original payment method. If the original payment method is unavailable, Lash Advance will issue a credit note.
For exchange requests, please allow 5–20 business days for handling and reshipment.

Returns Address
Lash Advance 18 Redfern Street Woolloongabba QLD 4102 Australia
E-mail: info@lashadvance.com.au
Our return policy is in addition to your rights under the Australian Consumer Law (ACL).